SmartTouch keypad with static lines or missing icon buttons Symptoms & Cause Symptoms including seeing static lines across the display, pump buttons missing icons or the spa brand logo missing. These are caused by power fluctuations forcing the keypad & spa controller to boot up out of sequence. During this staggered boot up, if the…
Replacing an XS Series controller with the relevant SV or SV Mini Series control pack XS Series control packages haven’t been built into spa since 2010 & all spare part production stopped in 2018. As these controllers and their associated parts are now obsolete, customers must replace the XS control system (control box, heater &…
Blank SmartTouch keypad Why would you need to replace a SmartTouch SD card? If your SmartTouch keypad shows a white screen or a brief flash of its splash screen, then goes completely blank/black when powering on, it’s likely due to a failure reading the image files from the SD card connected to the touchpad PCB.…
Placing your spa in Demo Mode Demo mode is primarily used for dry spas on showroom floors. Whilst in Demo mode you’ll be able to adjust all settings and turn lights on. As the the spa is presumed empty, no pumps will engage and the heater will remain off. The touchpad will also continue to…
Heat Pump Install Air Flow Requirements The performance and efficiency of a heat pump is directly correlated to its ability to freely draw outside ambient air through its intakes and discharge air via the exhaust fan outlet without obstruction. When a heat pump is heating the exhaust fan discharges cold air, when it is cooling…
TYPE setting The TYPE setting on a SpaNET controller is vital for pump configuration, heating & touchpad functionality. When the TYPE value is set incorrectly it will impact the function of your spa dramatically. Common symptoms are pump buttons functions have changed or are controlling different pumps/blower compared to normal, spa overheating & jet pumps…
Check Vari pump setting (V.PMP) Enter the OEM menu by simultaneously pressing and holding: Pump B, Air Blower & Water Clean buttons until “V.PMP” is displayed Press OK to enter the vari pump (V.PMP) menu option and the display should show “ON” If it shos ‘OFF’ press the UP arrow button untill “ON” is displayed…
Viewing Electric Element Amp Draw Viewing the amperage draw of your SV series electric element is a good indicator to determin whether or not your spa will heat. It’s important to firstly ensure the flame indicator light on your SV sereis touchpad is illuminated RED as this means the spa controller should be sending power…
Heat Pump Icing Up All SV series heat pumps have anit-freeze protection software. If these software vaules are set incorrectly or have corrupted it may cause the condenser to freeze. During colder months it’s usefull to have the defrost cycle kick in earlier & longer to prevent the heat pump icing up. These defrost settings…
SV Series Software (EEPROM) Reset The software reset is a good place to start when your spa control begins to behave differently to how you’d expect. Some examples are the temperature displaying in Fahrenheit rather than degrees Celsius or the heater light not illuminating red when the water temperature is lower than set tetemperature. Performing…
